Shipping Policy

ORDER PROCESSING

  • Orders are processed daily at 8:00AM EST.
  • Once your order has been dispatched, a shipping confirmation email containing your tracking number will be sent to the email address used at checkout.

SHIPPING RATES & DELIVERY ESTIMATES

  • Free Shipping: Available on all orders over $35.
  • Standard U.S. Shipping: Costs range between $5.99 and $7.99, depending on your delivery address.
  • Delivery Timeline: Standard delivery typically takes 3 - 5 business days depending on location. Please note that delivery may take longer due to unforeseen carrier delays.
  • Carriers: We ship via UPS and USPS.
  • PO Boxes: UPS cannot deliver to PO boxes. Please ensure you provide a valid physical address at checkout if selecting UPS shipping.
  • International Shipping: Shipping outside the United States is currently unavailable. Subscribe to our newsletter to receive notifications when shipping becomes available in your region.

ORDER TRACKING

You can track the progress of your shipment in two ways:

  • Via Confirmation Email: Refer to the tracking number sent directly to the email address associated with your order.
  • Via Your Account: Log in to your SKIN AURA. account, navigate to My Account > Order History, select the order you wish to view and access the carrier tracking link provided.

MISSING OR UNDELIVERED PACKAGES

  • If your order status is marked as "Delivered" but you have not received your package, please contact our support team at contact@shopskinaura.com.
  • Please note: Customers are responsible for packages delivered to an incorrect address entered at checkout.

DAMAGED SHIPMENTS & CLAIMS

If your package arrives damaged, we apologize for the inconvenience. To file a claim, please email contact@shopskinaura.com with the following four (4) required photos:

1. Exterior Packaging: A photo of the unopened exterior package clearly showing the shipping label and tracking number.

2. Package Contents: A photo showing all items inside the original packaging.

3. Damaged Item(s): A clear, close-up photo of the damaged product(s).

4. Carrier Delivery Confirmation: A screenshot or photo of delivery image provided by the courier (UPS or USPS). You may also contact the carrier directly for assistance with delivery verification. 

Note: Compensation or replacements cannot be offered if the requested photographic evidence is not submitted.