To cancel an order login to your account, navigate to your "Order history" and select the order you want to cancel. Click cancel or request cancellation. Once successfully cancelled, you will receive a confirmation email. Pending charges will automatically be refunded.

If you entered the wrong address, you must contact customer service (contact@shopskinaura.com) as soon as possible. If the order has already been fulfilled, we won't be able to redirect the order to the correct address.

We suggest you cancel the original order (steps above) and place a new one. If you used a discount code, the order is complex or other issues arise, please contact our customer service to resolve.

We apologize for this inconvenience!

Paypal has a unique "pre-authorization" payment system. When a customer places an order with Paypal, the order goes through a review process to review if they can approve it order not.

They charge the customer with a temporary secondary charge while payment is in the review process. This secondary charge will automatically be refunded as soon as the first payment is approved.

Unfortunately, this is not a feature that we can control. Please wait up to 72hrs for the payment to complete the review process and reverse.

Please let us know if you do not get refunded for the second charge within a month. contact@shopskinaura.com

Thank you for your understanding!

Please contact customer service (contact@shopskinaura.com) if you are missing an item from your order. We will provide next steps as soon as possible.

If you received the wrong item, please enjoy the item on us while we work to correct the inconvenience.

We currently accept Shop pay and Paypal. If you do not have a Paypal account you can checkout as a guest and still pay with your credit or debit card.

The refund process timeline depends on the payment gateway and the card company used to checkout.

Although a refund may be processed on our end, it may take longer for the 3rd party company to approve it.

If our customer service (contact@shopskinaura.com) confirms the refund has been initiated on our end, please contact the card company for additional support.

To check your order status, login to your SKIN AURA. account, go to "Order history" and locate the order you want to track.

We process orders every day at 8 a.m. EST. A shipping confirmation email with the tracking number will be sent once the order is dispatched.

We ship with UPS and USPS, delivery time varies depending on delivery location. It usually takes 3-5 business days to deliver but can take longer with unforeseen factors and delays.

Note: UPS will not ship to PO box, please be sure to use a physical address.

Enjoy free shipping on orders over $35. Shipping cost for US customers falls between $5.99 - $7.99 depending on the delivery address location.

Shipping charges outside the US are calculated at checkout. Subscribe to receive a notification when shipping is available in your area.

Please reach out to customer service (contact@shopskinaura.com) if you have not received your package and the order has a "Delivered" order status.

Please keep in mind customers are responsible for missing packages delivered to the incorrect address.

Once your order ships, a shipping email will be sent to the email address used to place the order. Locate the confirmation email and refer to the tracking number in the email.

You can also find order details in your account. Go to "My Account", locate the order you would like to track and reference the tracking number listed for the order.

We utilize UPS or USPS.

We apologize for the inconvenience! In this case, please provide four photos of the damage product(s) at contact@shopskinaura.com as guided below:

1) A photo of the exterior packaging un opened, showing the tracking number on the shipping label.

2) A photo of all the items inside the original packaging.

3) A photo of the damaged item.

4) A screenshot/photo of the delivery image provided by UPS or USPS. Contact UPS or USPS for support.

Compensation may not be offered if they submitted photos are not provided. Make sure provide the delivery image provided by courier along with a photo of the damage item.

• Return requests should be initiated 7 days from the day of arrival.
• The item(s) must be sealed, unused and in the same condition the item was received.
• Please reach out to customer service (contact@shopskinaura.com) within 7 days of receiving the item regarding the return.
  
  Return Address:
  500 8th Avenue FRNT 3 #1676
  Manhattan, NY 10018 US
  

SKIN AURA. products are generally good for up to 12 months after opening. Follow storage instructions to preserve product life.

Yes! Also, congratulations on your pregnancy.

All SKIN AURA. products are safe to use during pregnancy and do not include harmful ingredients.

Consult with your dermatologist if skin health changes or if there is a change in skin reaction from products noticed after pregnancy.