STANDARD RETURNS

• Initiated Window: Return requests must be initiated within 7 days of delivery date.
• Items Condition: To be eligible for a return, item(s) must be sealed, unused and in the exact condition they were received.
• How to Start a Return: Contact our customer service team at contact@shopskinaura.com within the 7-day window to request return authorization and instructions.
  

RETURN ADDRESS

500 8th Avenue FRNT 3 #1676 Manhattan, NY 10018 US

DAMAGED OR DEFECTIVE ITEMS

If your product arrives damaged, we apologize for the inconvenience and will work to make it right. To submit a claim, email contact@shopskinaura.com with the following four (4) required photos.

• Exterior Packaging: A clear photo of the exterior packaging unopened, displaying the tracking number on the shipping label.
• Package Contents: A photo showing all the items inside the original packaging.
• Damaged Item: A clear photo of the damaged product.
• Courier Delivery Image: A screenshot or photo of the delivery image provided by the carrier (UPS or USPS). You may contact UPS or USPS directly if you need assistance retrieving this image.

 

Note: Compensation or replacements may not be offered if all four requested photos - specifically the courier delivery proof and image of the damaged product - are not provided.